Courtesy of The Raithwaite Estate Spa, N Yorks
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On-the-go Spa Management

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On-the-go Management - Grow your spa brighter with Europe’s #1 beauty booking platform.

 

At Treatwell, we’re on a mission to help every beauty business grow brighter online. It’s about so much more than just an online listing, we’re here to be your digital business partner, every step of the way.

With Treatwell, you’ve got unlimited access to everything you need to easily find more clients, improve customer loyalty and manage your diary effortlessly, all in one place.

 

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So, who is Circadia by Dr Pugliese?

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For those that don’t yet know Circadia by Dr Pugliese, we have every faith you soon will! 

With the core philosophy of skincare centred on the body’s Circadian Rhythms– defending from environmental insult during the day, and stimulating repair mechanisms during sleep, Circadia is the Advanced Professional Skincare brand making waves in the world of cosmeceuticals and ‘medispa’ lines in the UK. 

Fast becoming a sought after product line showcased in clinics and beauty lounges nationwide, you’ll find Circadia splashed all over the likes of trendy Notting Hill based Young LDN(the beauty ‘destination’ of dreams, with its speciality peel bar featuring Circadia treatments aplenty!) Dr Nyla Raja’s state of the art celebrity clinic in upmarket Wilmslow and Cheshire Housewives Resident Medic, Dr Martin Kinsella’s Clinics in Ultra Chic Hale.

 Rich in history, with a bright future

 

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Why Should Spas Pay Attention to EMS Training

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Electro muscle stimulation (EMS) training is growing in the UK as the latest fitness solution for spas, medi spas and salons looking to offer a 360-wellness service. Why? It’s simple. EMS can attract new clientele, increase revenue and turn small, underused spaces into some of the most profitable square footage in your facility. 

First, what is EMS Training? 

EMS technology originates from rehab and sports performance. Powered by miha bodytec, the market leaders in EMS training technology, it works by contracting muscles through an electrical current. Clients wear a specially designed vest and belt which has a sensor for all eight of the major muscle groups. The electrical current encourages muscles to contract harder for longer, so they spend more time under tension and work at a higher intensity to normal. The result is a more effective whole-body workout. The sessions are delivered by a trainer on a 1:1 or 1:2 basis, providing a more personal and bespoke workout, perfect for your regular spa or clinic clientele. 

Attracting new clientele

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The Importance of the Guest Journey

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We understand how busy life can be; late nights, long days, early starts. Adding to this, the pressures from a shortage of spa therapists and the operational strains of running a demanding spa. Sometimes it can all get TOO MUCH and we can easily forget the importance of the guest journey; the little touches of excellence that go a long way.

At Temple Spa, we are not happy if the client is just satisfied, we want to exceed their expectations every time they give us their time to make them feel better in whatever way that can be achieved. We want to captivate them the minute they walk in the door and do everything we can to make their whole experience outstanding. 

Temple Spa really believe in providing Spa Managers and Therapists with the knowledge and advice you need to give exceptional treatments and customer care so that the customer has the best experience, with tailor-made solutions to suit their individual skin and wellbeing needs. 

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An Introduction to the Lymphatic System

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by Jules Wilcocks, co-founder Body Ballancer Systems UK Ltd

 

 

What is the lymphatic system?

The lymphatic system is responsible for the absorption, transportation and elimination of excess fluid from the body, and with it an array of toxins, metabolic waste, bacteria and other pathogens. It is the least understood and most undervalued of all the body systems, yet if it stopped working we would die within 24-48 hours!

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Wellness Starts in the Womb

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by Terri Irvin, Owner & Founder of Bump & Beyond

Spa; what does it mean to you? To many, it’s described as a “haven that promotes wellbeing”.  A place to resolve aches and pains, stresses and skin concerns. A retreat for relaxation and a place to unwind and ‘find yourself’.  It would appear that the role of the spa is largely reactive. But could it also be proactive in preventing physical and mental ailments in the first place? And to who? It’s currently uncommon to find many treatments designed for pregnant women and their partners. Typically, if treatments are available, they might be targeted at expectant mothers late within their second or third trimester of pregnancy.  

Becoming a parent can be pricey. It is understandable that expectant parents would consider their personal wellbeing to be a ‘low priority’ expense. However, the mothers’ physical and mental wellness has a direct and determining influence on the likelihood of a positive birth outcome and the overall health of the baby.

"Who you are and what you're like when you're pregnant will affect who that baby is". 

Janet DiPietro - developmental psychologist, Johns Hopkins University

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Should Employers Allow Time and Space for Meditation?

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By Christine-Alice Hartigan

 

Following on from my previous workplace wellness articles, I feel that it is important to keep this current and in thought. Realisation of our place in the world, reflection, mindfulness and meditation are all good ways to keep a positive mental attitude but is this being lost by the sense of being far too busy and is the work life balance out of equilbrium! 

In the first instance I thought it would be beneficial to define what the difference is between meditation and mindfulness.

“Meditation isn’t about becoming a different person, a new person, or even a better person. It’s about training in awareness and getting a healthy sense of perspective. You’re not trying to turn off your thoughts or feelings. You’re learning to observe them without judgment. And eventually, you may start to better understand them as well.”

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SPA DIRECTORS ASSEMBLY – RECRUITMENT AND RETENTION A DISCUSSION

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SPA DIRECTORS ASSEMBLY – RECRUITMENT AND RETENTION A DISCUSSION

The UK Spa Association has been running successful and ever popular Spa Director Assemblies since the inaugural Spa Director Assembly was launched at the Mandarin Oriental London, during March 2015. Since then, the association has hosted bi-monthly London Spa Director Assemblies, quarterly Northern assemblies, twice yearly South West assemblies, an annual National Spa Director Assembly and this year, will see two Scottish Spa Director Assemblies added to the regionals.

One challenge at the forefront of our industry, is therapist recruitment and retention. It’s a key theme that recurs throughout meetings.

JOB DESCRIPTION

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Teaching Sustainability for Learners in Our Industry

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by Kay Walker, Spa Brand Development Manager at Scrummi

 

At Scrummi I visit education facilities regularly. I support them in developing a towelling system which reduces laundry, helping the overall business to meet sustainability goals. 

My experience has been that the educational institute themselves has an interest in becoming more sustainable, however this doesn’t always filter down to the learners. In fact, learners often don’t have an awareness of sustainability and its importance at all. 

 As a wider industry, becoming sustainable is high on the agenda, therefore it’s important for our up and coming professionals to have knowledge of this as part of their toolkit.

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Generation Burnout

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People look for retreats for themselves, in the country, by the coast, or in the hills . . . There is nowhere that a person can find a more peaceful and trouble-free retreat than in his own mind. . . . So constantly give yourself this retreat and renew yourself.

- MARCUS AURELIUS

by Juliet Wheater

You'd think in the spa industry we'd be the pioneers of workplace wellness, wouldn't you? After all we preach to the rest of the world as to how they 'should' be living their best mental and physically healthy lives.....and yet.....ironically we hear time after time how the service and hospitality industries can be some of the worst for burnout and stress. 


Similar to imposter syndrome, high achievers and perfectionists are particularly susceptible to burning themselves out. With it also being a real issue within the spa industry, therapists do worry that stress can affect their treatment delivery. Burnout was once viewed as being temporary, however with the recent announcement that the World Health Organization(WHO) added burnout to its International Classification of Diseases, its impact might not be fleeting. By keeping an eye out for warning signs, proactive changes can be made to prevent burnout. 

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Are You Award Ready?

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By Helena Grzesk, General Manager of UKSA and 22 X Spa Award Winner!

 

An award is a third-party endorsement and which of us don’t look for endorsements and recommendations when researching any restaurant, hotel or local tradesman? Heck – you can even filter an Amazon product search, to only make visible, products with a 4 star rating or above…..!

So why is Spa any different? We know that 88% of consumers are already making their next spa choice based on a 3rdparty recommendation, so it stands to reason that a rack of award wins listed on the spa’s website will surely help seal the deal? 

Some spas are often worried that they won’t win and that is seen as a failure but that small minded, short term thinking couldn’t be further from the truth. 

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FaceApp Challenge trend,

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"Your face is marked with lines of life, put there by love and laughter, suffering and tears. It's beautiful.” 
― Lynsay Sands

 

Seemingly everyone is jumping on the #FaceApp Challenge trend, with social media being flooded with often hilarious as well as depressing results!

The Russian-developed FaceApp, making its users look younger or older, first burst onto the market during 2017 and recently it has gone viral again.

Currently, the top-trending free app, using artificial intelligence, it has been rated more than 1 million times on Google Play and has a 4.5 rating.

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My honest Spa Journey (including the ups and downs!)

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by Amy Harper

 

I fell into this industry (with a slight push from a frustrated parent) after back and forth about what I wanted to do with myself, who knows what they want to do when they’re 16?

I arrived at the college with my baggy jeans, dirty trainers and hoody (a very unlikely candidate for a beauty therapist) not knowing what to expect and certainly not knowing it would be one of the best decisions I will ever make.

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Maximising wellness solutions

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In an era of hectic, over-connected lifestyles, society is seeing greater emphasis placed on self-care and holistic therapy. More and more individuals seek out activities which will relax them, offer something to take their mind off the everyday hustle and bustle and leave them feeling revived. This trend is not slowing down. As such, the global spa market is projected to grow at the rate of 5.7% between now and 2023. 

Spas cannot fulfil the demand required to sustain their business on treatments alone. Whilst there is evidently no let up in the popularity of one off spa experiences - like romantic breaks, afternoon teas or hen parties – operators would be mistaken if they thought they could rely on these to drive business success. Instead, they must see the value in offering alternative solutions, capitalising on new and innovative services which will engage clients on an ongoing basis. Technology is one area which is helping spas to do just this.   

EMS Training

Only 1 in every 7 people in the UK hold a gym membership and spas are perfectly placed to appeal to a new range of clients who seek something a little different when it comes to keeping active. 

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I was convinced I was going to die

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"It was so surreal. I was convinced I was going to die"

1 in 4 women are not attending their smear tests. Jo’s Cervical Cancer Trust have relaunched their Salons Supporting Screening campaign to encourage salons, spas, mobile salons and all, to get involved in fundraising and raising awareness. 

Paint, shape, cut or crop. Could your spa donate £3 from a treatment to Jo’s? 

£3 can help us to provide a free information pack to educate and encourage more women to attend their potentially life-saving cervical screening.

Mandy Jones, salon owner and ambassador for Salons Supporting Screening tells us her story and how spas and salons can get involved:

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Why do we Spa?

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There doesn’t seem to be a day that goes by when the word ‘spa’ is not repeated by someone outside of the industry. A radio DJ,  a mum quoting the latest article in Good Housekeeping or a couples conversation overheard in the supermarket about where they should spend their time.

However it was only 30 years ago when it was considered more amongst the rich and famous rather than for a treat - a significant birthday or to mark an anniversary. Of course much further back bath houses were built around a natural spring when it was all about taking to the waters to treat physical ailments, relieve illness and discomfort. In fact the dictionary definition of ‘spa’ still reads:

noun

  1. a mineral spring considered to have health-giving properties.

"the Victorian spa town of Buxton"

  1. a bath containing hot aerated water.

Luckily for those of us that don’t live within easy access of the beautiful town of Buxton, ‘spa’ nowadays as per Wikipedia refers toa business that provides a variety of services for the purpose of improving health, beauty and relaxation through personal care treatments such as massages and facials. 

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Are you feeding your spa customers waste plastic?

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This month I want to explore a very important topic “plastic in our oceans, plastic in our bodies” and set out some ways in which we can easily and sustainably make changes in our spas and everyday lives, that can have a big impact overall, not only to our oceans but also to our health and wellbeing. 

“(Natural News) Experts estimate that at least 70 percent of all plastic is not recovered or recycled, with a figure that there is over 150 million tons of plastic in the world’s oceans. So unless drastic steps are taken there will be more plastic than fish in the oceans by 2050.

Micro plastics pose the greatest threat of all to marine and human life because they are so small that they are easily ingested by marine animals. Many of the fish that eat these plastics are then eaten by humans higher up the food chain and experts are gravely concerned about what the long-term effects of this might be.

Years of eating food packaged, stored and heated in plastic containers, plastic micro-beads contained in cosmetics and plastic fibres from clothes contaminating drinking water means we inadvertently consume plastic that our bodies cannot digest or process.  Now, a new study in the journal Environmental Science and Technology says it's possible that humans may be consuming anywhere from 39,000 to 52,000 microplastic particles a year. (So says the National Geographic). 

Photo credit: The Sunday Times online

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4 Ways the Wellness Industry can Seize the Opportunities Ahead

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-by Jean-Paul Blissett

 

Wellness in its broadest definition, one could argue, is about finding "space" in our lives to think and make those important health choices - physical, mental, and spiritual.

Thanks to digital transformation and new consumer demographics, this definition is rapidly evolving in a myriad of complex ways. Wellness is constantly expanding as it seeks to incorporate new treatments and ever more sophisticated technologies that offer greater personal choices and help people achieve a more rounded state of well-being.

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Why Do Guests Visit Spas?

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- by Diane Nettleton

 

Why do guests visit spas? There are so many reasons. A hen party, a celebration, Mothers and daughters, brides to be, mums to be, a relaxing break, an indulgent break but there are also those who want time to just be, those who have gone through some life changing experience such as divorce, redundancy or bereavement. Those that are lonely and just wanting the power of touch, those that are ill physically or mentally.


The most important aspect of all these people is that they all want an experience that fulfils their needs, it is not about what is done to them but how they are made to feel.
Recruitment and training are the two most important aspects in achieving this. In our business for recruitment we look for therapists that have empathy, in training apart from skills and protocols we teach them how to recognise and fulfil each guest expectations.


Years of hospitality have taught me that the guest comes first, we are serving others with compassion and humility. We have created our own skincare brand to reflect all our values. A product shouldn’t be a commodity sat on a shelf but something that adds to the guest experience and how we make them feel. Using an exceptionally high level of natural and organic ingredients, going back to nature and fulfilling the needs of guests who now look for sustainability and environmentally friendly packaging all contributes to building loyalty. Guests are looking to invest their money on brands that stand for something other than profit. Values for money not just value for money.

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Mental Health Awareness Month of May Write Up

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- by Christine-Alice Hartigan

 

May was Mental Health Awareness Month with events held around the globe.  The initiative was led by Mental Health America (MHA) a non-profit organisation founded in 1909, that is dedicated to meeting the needs of those living with mental illness and to promoting good mental health. In the UK we held Mental Health Awareness week (May 13-19th) this was led by MIND a charity offeringadvice and supportand aiming to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. This month’s blog will focus on this important topic. 

 

Why is mental health important?

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