Working in The Spa Industry for 20 years, beginning as a Therapist prior to progressing into Spa Management. I have held my Position as Head of Spa at Rudding Park for the last three years, progressing from Spa Manager and prior to that, Treatment Manager totalling six years to date. Rudding Park Spa has grown from £3 million to £6.5 million in turnover since opening, achieving between 60-65% GOI consistently, direct contribution consists of excellent service delivery through the team and continuous improvement, effective cost control and careful management of capacities.
My passions lie today within influencing the pipeline of future talent and encouraging young people to aspire to work in, be retained in, and see the potential future of The Spa Industry. I am also very proud of our therapist’s on-going charity work with the Sir Robert Ogden Macmillan Centre and Look Good Feel Better groups.
I have been lucky enough to lead the team at Rudding Park Spa onto win some amazing awards including most recently 2022, Best Destination Spa, Good Spa Guide Awards, 2021, Best Spa Team; Professional Beauty Awards 2020, Best Spa Hotel, 2020 Best Spa Hotel, World Spa and Wellness Awards (Western Europe & Scandinavia).
I continue to set out to challenge myself daily to achieve any new skill or improvement however small, for my team, towards securing both their and The Spa Industry’s future. Industry colleagues know me to be driven, passionate and direct, innovative – brave in challenging ‘Spa Norms’ and a person who’s team is never far behind me.