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Welcome to #SpaVoice
July 2018
Welcome to July's edition of Spa Voice, the
UK Spa Association's monthly newsletter . . .

With millennials set to become the fastest generation of Britons, we recognise we must change our mindset and business models to recruit, invest and approach working hours with flexibility. To create meaningful spa journeys we must have a team of passionate therapists who specialise in developing creative treatment plans to fulfill the requirements of our clients.

We are pleased to have teamed up with Lumity Life, sponsors of National Spa Week 2018. Lumity Life offers an overall nutritional supplementation that is more than skin deep. To maintain your energy and youthfulness. Lumity Life believes treating the body from the inside and out, incorporating supplements for day and night along with nourishing skincare.
Julia Leone
Spa Voice Editor

National Spa Week & Lumity Life: a match made in heaven
by Emma Wilder

You don’t have to go far to discover that our modern lives are now busier and more stressful than ever. With so much going on in everyone’s everyday lives, it’s key to remember, there’s always time to relax. That’s why National Spa Week is so important and our key sponsors, and Lumity Life agree., our official spa partner and Lumity Life, our official product partner have teamed up to ensure that the UK takes a moment to relax . . .

Keeping Our Industry Spa Therapists Healthy: The Commission Model
by Emma Dunkley

It’s strange how things work out. I have been qualified for 20 years in Beauty Therapy and also hold a degree in teaching, but I can honestly say every experience I have had throughout my career has brought me to the point that I am at now; owner of two spas with very different, yet complementary business models.

Anyone who has worked within the spa industry for a long time knows that recruitment is the one thing that presents the most challenges.  So when I started both my businesses last year I knew that, especially for spa businesses, I would have to think carefully about how to manage the situation. 

However, the thing that I lacked most was time …..A common story I know!

My therapy business in Hayle had been up and running for just eight weeks when we were approached to look after . . .


Industry Needs
by Jo Harris
In this time of industry crisis every spa/salon and mobile company are vying for staff and we are now in a unique position where for once the therapist has the upper hand in the industry. 
Therapists are able to choose the pick of several roles being offered by multiple brands and companies , for employers you are fighting for the best staff but are nervous that they will not stay or that they will be poached or lured away by better pay/benefits etc.
The industry needs to change the approach to . . .

Events . . . 

UK Spa Association Summer Networking Event - Bingham, Richmond Upon Thames
- 4th July -

:: SOLD OUT ::

Sorry . . . our Summer Networking event has proved so popular that it is now completely SOLD OUT

If you registered and are already coming we look forward to seeing you there.

For more information: 
Members please email Helena Field:
Non-members please call: 01332 2276698

Dates for the diary . . . 

London Spa Director Assembly - 12th September, Venue TBC

Northern Spa Director Assembly – 14th September, Venue TBC

South West Spa Director Assembly – 17th September, Venue TBC

For further information on any of these events please contact Helena Field, General Manager of the UK Spa Association on 07944 666504, or find more information on the website
A Note From The Chair . . .

“Whilst working for a major multi-site health club operator with over 80 spas a few years ago, we identified the key motivational factors behind attracting and retaining staff.  It came down to 5 things.  What is more, once we focused on these, plus a really strong sales programme, we launched the business upwards.  Sense of achievement, recognition of ability, pay, good working conditions, good working relationships in that order.
Work on your own teams, take your own surveys, or simply start with giving your team and recruits a real sense of what they have achieved.  Together with a good sales programme, you will be in a great place to tackle the changing commercial environment we will be seeing in the rest of 2018.  Good luck!”

Charlie Thompson
UKSA Chair

If you haven’t already, make sure you check out our new look website here to find out more about our strategic priorities.