UK Spa Association

News and views from the UK Spa Association

4 Ways the Wellness Industry can Seize the Opportunities Ahead

Jean Paul Blissett Blog Post

 

-by Jean-Paul Blissett

 

Wellness in its broadest definition, one could argue, is about finding "space" in our lives to think and make those important health choices - physical, mental, and spiritual.

Thanks to digital transformation and new consumer demographics, this definition is rapidly evolving in a myriad of complex ways. Wellness is constantly expanding as it seeks to incorporate new treatments and ever more sophisticated technologies that offer greater personal choices and help people achieve a more rounded state of well-being.

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Why Do Guests Visit Spas?

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- by Diane Nettleton

 

Why do guests visit spas? There are so many reasons. A hen party, a celebration, Mothers and daughters, brides to be, mums to be, a relaxing break, an indulgent break but there are also those who want time to just be, those who have gone through some life changing experience such as divorce, redundancy or bereavement. Those that are lonely and just wanting the power of touch, those that are ill physically or mentally.


The most important aspect of all these people is that they all want an experience that fulfils their needs, it is not about what is done to them but how they are made to feel.
Recruitment and training are the two most important aspects in achieving this. In our business for recruitment we look for therapists that have empathy, in training apart from skills and protocols we teach them how to recognise and fulfil each guest expectations.


Years of hospitality have taught me that the guest comes first, we are serving others with compassion and humility. We have created our own skincare brand to reflect all our values. A product shouldn’t be a commodity sat on a shelf but something that adds to the guest experience and how we make them feel. Using an exceptionally high level of natural and organic ingredients, going back to nature and fulfilling the needs of guests who now look for sustainability and environmentally friendly packaging all contributes to building loyalty. Guests are looking to invest their money on brands that stand for something other than profit. Values for money not just value for money.

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Mental Health Awareness Month of May Write Up

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- by Christine-Alice Hartigan

 

May was Mental Health Awareness Month with events held around the globe.  The initiative was led by Mental Health America (MHA) a non-profit organisation founded in 1909, that is dedicated to meeting the needs of those living with mental illness and to promoting good mental health. In the UK we held Mental Health Awareness week (May 13-19th) this was led by MIND a charity offeringadvice and supportand aiming to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. This month’s blog will focus on this important topic. 

 

Why is mental health important?

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How Generation Z Expectations Will Change the Future of the Spa Industry

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- by Franki Johnson

 

As a result of new technologies, the rise of social media and the sharing economy, the world is experiencing a dramatic industrial to digital shift. Although we are very aware of the shifts taking place around us, leaders tend to leave behind the changing expectations of the workforce.

Generation Z (born 1995-2010) have grown up in a world dominated by Google, Apple and Facebook and are expecting to work for companies that ooze in brand experience and are rich in culture and empowering leadership.

The spa industry offers vast and fulfilling opportunities that fall in line with the characteristics of Generation Z however, many spa organisations are still largely customer focussed and carry poor perception of hours, pay and gruelling tasks. Generation Z have demanding expectations of the workplace, many of which clash with the existing employee engagement models within the spa industry.

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Nutrition

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 Wrtten by Christine-Alice Hartigan

May day! May day! In this month’s blog I’llbe talking about the importance of getting the right nutrients into your body and what to be aware of when selecting your foods!

Why is this important?

The most important element for ensuringgood health is food.  Learningabout thefoodsweput into our bodies and what foods are good for each of us individually is key.Everyperson will ultimately have a different reaction to foods based on DNA make-up and ancestry. Also some people who are finding intolerances to certain foods may not necessarily be intolerancesto the foods they think they are. In some cases, intolerances can be reversed through detoxing, fasting or eliminating the foods causing the reaction. Some people could actually reverse these intolerances with detoxing the body through fasting or reverting to eating foods which do not have these elements within them. 

BE AWARE: Items which can be sold us as “Food” in the shops and advertised to us by brands don’t always providenutritious value to our bodies.

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Men in Spa's

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- Written by Brigita Kliucinskaite - University of Derby

 

 

The Spa industry, valued at 119 billion US dollars in 2018, is a leader in revenue growth in the whole wellness industry with the average annual growth of 9.8% since 2015. However, it still remains to be the industry with the highest gender gap at a surprising share of only 29% of male customers compared to 71% of female customers in the United Kingdom. In addition to that, according to industry research, 80% of all males that decide to use the Spa only choose to come with their romantic partner. Females, on the contrary, prefer to relax with a friend or alone while some men still see relaxing alone in the Spa as a daunting experience. It is more than clear that the female segment today is at the peak of using the Spas or at least anywhere close to that. Conversely, the perspectives of the male targeted segment are still out there to be materialised.

Why men are avoiding Spas?

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Will Technology disrupt the spa industry?

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- Written by Aija Rozenberga - University of Derby

 

We have become an open book for algorithms. Your smart mattress may know more about your health than your GP. If you have a smart kettle that talks to Alexa, it may as well chat to a hacker on the other side of the world. Digitalization is changing the way we do everything at unprecedented speeds across all households, organisations and businesses in the developed world. The spa industry is no exception.

Without a doubt, various innovations allow us to learn better,reach our goals faster,communicate across continents and make fewer mistakes. Official media channels constantly remind us about the benefits of innovations and symbiotic relationships with smart technologies which could take us beyond our wildest dreams. We are expected to merge with technology in the near future, apparently. However, challenges and threats of technological advancement are mostly discussed in scientific circles, behind closed doors, remaining a controversial topic. A growing body of scientific literature documents evidence of non-thermal cellular damage from non-ionizing wireless radiation used in telecommunications. [1]Scientists are warning against growing health concerns related to, for example, 5G technologies needed to facilitate further innovations and the Internet of Things. Thousands of satellites are orbiting planet Earth already. Thousands more will be added to facilitate 5G. Permanent, prolonged exposure to electromagnetic fields have various chemical effects including increased cancer risk, structural and functional changes to the human reproductive system, oxidative stress, and neurological disorders. Radio frequency electromagnetic fields (RF-EMF) negatively impacts serotonin and melatonin levels, leading to declining mental health. Studies have linked RF-EMF to the weakened blood-brain barrier, allowing harmful toxins to accumulate in the brain.[2] 

There are also talks about mental obesity. Due to technology advancements, information, like food, has become nearly unlimited in developed countries. We are struggling to maintain tech balance and become mentally obese. There are certainly many benefits of modern technologies, but it comes with a price tag attached. We are paying with our relationships with loved ones, health, time, physical movement, and connection to nature. 

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Re-branding Spa into Wellness

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- Written by Hannah Briggs - University of Derby

 

 

When you hear the word ‘spa’, what do you think of? I asked a friend, who is not in the industry but is a keen spa goer this question, they answered ‘relaxation, luxury’. When I asked them the same question about wellness, they answered ‘looking after and maintaining my mental and physical state’. Now, thisis just one person’s perception. One consumer of the spa and wellness industry. However, just because it is one person in this instance, doesn’t mean a lot of other consumers aren’t thinking the same thing.

Spas Vs Wellness Centres: Who Dares Wins

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Habia Announces Approval of the National Occupational Standards for Aesthetic Treatments

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Habia/SkillsActive have been working with industry experts and regulators nationwide to develop a suite of National Occupational Standards (NOS) for Aesthetic Treatments. 

Initial research began February 2018. Expert working groups of industry professionals reviewed the standards for electrocautery, radio frequency, laser and light, superficial skin peeling, micro needling, micropigmentation and advanced micropigmentation. The wide range of industry experts developed the standards to ensure they meet the needs of employers, educators and learners. 

Habia/SkillsActive initiated a Nationwide Consultation to hear your views of the NOS development, responses were comprehensive and valuable. All feedback received were discussed, analysed and incorporated into the final versions. 

Diane Hey chair of the NOS review said “I wish to extend a huge debt of gratitude for the amount of voluntary contribution that Industry specialists and regulators have come together to provide, ensuring that the suite is compliant with regulations for non-surgical aesthetic procedures” Diane added “there is a widespread desire to confirm the standards of practice expected in these modalities common to all four nations to promote public safety and a pathway for aesthetic practitioners and this suite provides the agreed standards of all relevant parties. 

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Trends to watch in 2019

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- by Brigita Kliucinskaite - University of Derby

 

 

Without any doubt, today’s world is highly overloaded with ‘’trends’’. The millennial world is led, ruled and pushed forward by trends, likes and dislikes. We live in a time when the world is changing at an enormous pace, having new youngest billionaires, success stories and more… Only because it is trendy. The Spa industry is no different. A simple back massage is considered a treat, but is that still the case? There are hundreds and hundreds of trends in the spa industry to look out for, however the real science is to know which trends would actually make a difference for your spa. Therefore, a trend is not only a blinking fashionable toy that will be thrown back to where it came from when the joy fades away. The other and more sustainable side and meaning of trends is to notice how the demand is moving and what clients prefer at that exact point in time – it does not actually matter what people wanted last year, all you need to know is what customers will want in 2019 and use it to benefit your spa.

Indeed, the latest International Spa Association (ISPA) research reveals the Spa visits in the United States being at an all-time high and the only certainty is change. Of course, your target audience still remains the most important factor. Generation X, naturally, do not want to see mobile phones inside the spa, they still want to relax and have the good old simple full body massage. They do not want blinking TV’s, high-tech mobile app or oat milk in their coffee. The most important thing is, generation X go to spas and can afford this pleasure. Their preferences hardly change, and it is easy to keep this type of customer entertained. However, the momentum has passed and no spa will make an actual step ahead of the competition while concentrating on generation X and leaving the trends aside.

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Mental Health and Wellness

MentalHealth

- by  Aija Rozenberga - University of Derby

 

 

Happy people have some things in common. That lightness in their steps or twinkle in eyes, and the glowing aura of optimism.The happiest people in the world walk or cycle to work, swim in cold open waters, they are creative in their work life, regularly meet up with friends, and have strong sense of community and meaningful social interaction. At least that is whatMeik Wiking, CEO of the Happiness Research Institute, seems to think.  

Sadness, in contrary, has many shades and is as unique as our fingerprints, our first childhood memories and most painful experiences. Maybe that’s part of the reason we often fail to notice mental illness in our communities or even when it is close to home.

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Graduate Schemes: who needs ‘em?

GraduateSchemes

- by Hannah Briggs - University of Derby

 

 

Graduating can be a daunting process. This is when the time finally comes to integrate yourself into the real world and trade in the £1.50 Jäger bombs on a Wednesday night for an early evening viewing of your favourite soap before a nice early night. It sounds delightful really! What is there to worry about? Except for the rest of your life of course…

After you graduate the world really is your oyster. Nowadays, we are so fortunate to have the endless list of opportunities that once did not exist. That’s great, right!? But where on earth do you begin?

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Uniting the movement of an active nation

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- Written by Steve Scales

 

The UKSA's partnership with ukactive continues to develop with the growth of the Active Spa membership for operators with spa and leisure facilities within their business. Steve Scales, ukactive Client Services Director shares his thoughts on the importance of collaboration and partnerships to continue to drive the wellness message. 

 

Working in a wide array of roles in my career, I’ve come across two main types of organisation. The first is unchanging – parroting lethargic and exasperated clichés such as ‘nothing really changes’, remaining stagnant and unresponsive to the world around them. 

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How Diet Affects Sleep Quality

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How Diet Affects Sleep Quality
By Ellie Porter, managing editor of SleepHelp.org
 
 

Food has a lot of different effects on our body, depending on what type of food we eat. It gives us the energy we need to get out of bed in the morning while also nourishing every part of our body. What you might not realize is that what we put in our bodies has a huge impact on the amount of and quality of sleep we get. If you want to make sure you are eating foods that are good for you and good for your sleep, keep reading!

Some foods and substances, like caffeine or nicotine, can delay your sleep for hours after you use them. Caffeine stays in your system for up to 8 hours after you drink it, so keep your coffee or energy drink intake to the mornings whenever possible.

You can also help yourself regulate when you will feel tired by avoiding foods that are high in sugar, which will cause your blood sugar to rise and fall throughout the day. If you find yourself needing an energy boost in the early afternoon, as we so often do, try doing about 10 minutes of exercise like jumping jacks. This can give you the endorphin rush that you need to get through to the end of the workday and help you to sleep later on.

You will also struggle to sleep if you are hungry.  While eating late at night can cause problems for your digestion,  going to bed hungry isn't a good option for you either. If you need to eat a late night snack, try to make it something that combines dairy and cereal.

Other foods, like foods with spices or acidic ingredients you aren’t used to eating, can cause you to struggle to stay asleep once you’re in bed. Alcohol is also often thought of as something that helps you to get to sleep, and it can.  however, it will also cause you problems when it comes to staying asleep. The more you drink, the more likely you are to need to wake up in the middle of the night to use the bathroom. This will lead to several disruptions of your sleep, leaving you feeling groggy and miserable in the morning.

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‘Being the change we want to see in the world’

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 ‘Being the change we want to see in the world’

BC Softwear was established in 2002 by Barbara Cooke who is Managing Director and founder. Since launch, BC Softwear has committed to developing products that are designed for quality and made to last. The company has a philosophy that promises never to follow fads or fashions, and only manufacturer products that fit a customer need; designed and tested for performance, in a commercial capacity before launch.  

 

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“Cryotherapy - The Hottest and Coolest Trend In Wellness’

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“Cryotherapy - The Hottest and Coolest Trend In Wellness’

Cryotherapy is the hottest trend in wellness, with the market for our products growing at nearly 10% per annum. Demand exceeds supply as more wellness aficionados see celebrities such as Kim Kardashian, Jennifer Aniston, Daniel Craig and many more, taking cryotherapy as part of their daily routines. As a result, we receive enquiries daily from interested parties. Spas have an opportunity to open up a valuable revenue stream.   

Cryotherapy is a simple 3 minute experience, delivering so many positive benefits to wellbeing. The client enters our unit, stands and listens to their pre-selected music and at the end of the 3 minutes, exits. While in the cryotherapy unit, their body undergoes physiological changes with inflammation and puffiness being reduced, blood being cleansed and enzyme enriched, any pain they may be feeling being reduced. Post-session, they feel an endorphin rush, as well as an upswing in positivity and relaxation. Sleep is improved as stress levels are reduced. An overall wellness treat!

Choosing the right cryotherapy partner and equipment is vitally important for any spa. The wrong choice can lead to damage to both the reputation of your spa and, at worst, be positively dangerous to your clients.

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Dermalogica - Human touch more than skin deep?

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Dermalogica - Human touch more than skin deep?

Lesley Corridan – Dermalogica Education Manager: Trade and Consumer

Skin therapists know instinctively the value of physical contact.  There is something about the energy and emotion that passes from one human to the next when we connect – whether a warm embrace, a simple touch on the arm or a polite handshake. 

Over recent years’ society has sent messages of the dangers of touch, the misconstrued meanings it could give, the lawsuits that could follow.  Understandably, we tend shy away from putting ourselves in a vulnerable position. With the rise of the digital era we have even more reason not to connect with people.  It’s easy to become isolated without consciously deciding to do so.  This is all happening around us despite the overwhelming evidence that human touch is vital for our physical, mental and emotional wellbeing.

Touch is the first sense humans develop in the womb, even in embryos as small as 1.5cm. It is commonly thought of as a single sense, but it is significantly more complex. Our skin possesses nerve endings that recognise itch, vibration, pain, pressure and texture. And one exists solely to recognise a gentle stroking touch.

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Ellisons  - Helping to keep your therapists working comfortably and efficiently

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Ellisons  - Helping to keep your therapists working comfortably and efficiently

Behind every great spa is a great team of suppliers. Whether you’re embarking on a major refit or hoping to make some minor improvements. Ellisons will provide unrivalled service, expert advice and a seamless experience for every client.

In the world of wellness and spa it is important to keep up-to-date with all the latest equipment and techniques to keep your therapists working comfortably and efficiently.

With so many spas offering similar brands and treatment menus, we identified the opportunity to provide spas with signature treatment options enabling them to differentiate their offering and improve operating margins.

Ellisons continue to launch innovative treatments and other protocols which enhance our positioning as beauty industry innovators and during the UKSA events, the Spa Partner team will be demonstrating the treatment launches to support the wellbeing of spa therapists and whilst we can't eliminate therapists having to use their hands, we can minimise injury and unnecessary strain by ensuring we provide the best tools for your therapists. We believe it is paramount to maintain the health and well-being of all therapists as they are the backbone to offering professional massage treatments.

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Iiaa - Feed, Fortify and Finish - Empowering Skincare Professionals

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Iiaa - Feed, Fortify and Finish - Empowering Skincare Professionals

The International Institute for Anti-Ageing (iiaa) is an organisation founded on core values of integrity, efficacy and innovation to empower skincare professionals to achieve the best results for their clients. 

The value proposition is based on a 3 step philosophy of Feed, Fortify and Finish which is achieved through the provision of intelligent skin solutions, treatment skills and resource to deliver real results for discerning clients. At the forefront of a fast-moving industry, the iiaa has built its market reputation by supplying exceptional products and  a commitment to long-term education that ensures confidence, relevance, compliance and value added cutting-edge treatment techniques to it’s network of salon professionals.

Now, in operation for over 25 years, the iiaa is a recognised leader in the field, supplying thousands of salons and skin treatment centres in the UK and Ireland with brands and services that deliver results and guarantees to challenge the boundaries of professional beauty. These brands are Advanced Nutrition Programme™( FEED) Environ® skin care ( FORTIFY) and jane iredale® (FINISH) natural cosmetics. All have sound, scientific basis and achieve incredible, proven results through  a programmatic approach to working with the individual physiology of the skin to achieve maximum long term benefits:

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Gerrard International - Finding Our Voice - 27 Years Fighting Breast Cancer

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Gerrard International - Finding Our Voice - 27 Years Fighting Breast Cancer

 

 

For over two and a half decades, beauty company Gerrard International has been helping to fight breast cancer. The first time was when its chairman Susan Gerrard contracted the disease in 1992, just six months after introducing Jessica to the UK market. Since then Susan’s sister, daughter and daughter-in-law have all bravely fought through their own battles with breast cancer.

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