Courtesy of The Raithwaite Estate Spa, N Yorks
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How to Grow Your Spa Business by 44%

 

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Treatwell interviews two leading spas that have significantly grown their business. 

Interview with Sabrina Zaczyk: 

Spa Manager of Spa at The Montcalm Hotel Marble Arch & Paddington Boutique Spa at The Chilworth Hotel

 How does Treawell help grow your spa business?

In all sorts of ways! The 24 hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings. The system is really easy to use - we just add our availability and the team at Treatwell take care of the rest. We have a dedicated Account Manager which is just brilliant and they make sure our menu is up to date and our profile is the best it can be, in order to bring in the most bookings that it can. As a result, we have more than tripled our business this year.  

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps. We've built up a strong online reputation now and all of these positive reviews help boost our ranking on the marketplace. Plus, the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei: 

Spa Manager of Rena Spa Holborn and Tower Bridge. 

Does Treatwell facilitate group bookings?

Yes! They have a Spa Concierge team who are always thinking of us for large and bespoke bookings. They organise everything from initial customer request to finalising the booking. How it works, is that they receive enquiries from customers (often looking to book for special occasions) they then reach out to us, to ask whether we can accommodate the booking and then they organise everything from there. These are often large value bookings which bring lots of new customers through the door, so it’s extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything, from your business details to adding team members. Everything is intuitive and displays on site, exactly as you need. If you do require assistance, your Account Manager is always at the end of the phone. The support we receive is invaluable and in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas and Treatwell are now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

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Sunday, 15 December 2019

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