Courtesy of The Raithwaite Estate Spa, N Yorks

UK Spa Association

News and views from the UK Spa Association

How to leverage your involvement in National Spa Week

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National Spa Week is a fantastic event to be involved in, an event which is about raising awareness to the public about the importance of time out and visiting a spa. It is growing hugely as an industry event, and many spa directors have given feedback on how it’s boosted them and how they have managed to leverage their involvement and spa during National Spa Week. 

So how can you use NSW to your advantage? Once you have your offer set, you can promote this in many ways, to gain interest in your spa. Here are our top 5 suggestions: 

1. Send press releases to your local papers, magazines, radio stations, industry publications, and so on. Tell them about NSW, its importance, and what you’re offering to get involved. 

2. Invite a local blogger in. Take a look at local bloggers that present work similar to your spa’s ethos and standards and invite them into discuss NSW, and experience a mini treatment. Get them shouting about you and NSW too. 

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Don’t underestimate the power of facial massage

Beata Full portait copyA good facial massage can allow your face to breathe and restore the sparkle and colour.  We do tend to overlook the face when talking about massage.  Facial massaging will boost blood circulation, firm skin and tone the muscles while also encouraging the flow of lymph and releasing endorphins - the hormone of joy.  It can slow down the ageing process and bring about a real relaxation. So why go under the knife when there are other ways to achieve the similar results!

We tent to think about massage as a part of beauty treatment procedures, but good face massage can bring much than that!There are hundreds nerve points on the face and according to Chinese medicine these relate to each body’s organs. So massaging your face can affect positively your whole body. 

We ‘face’ the world every day from the moment we wake until we retire. Think of all those phrases ‘face the facts’, ‘put on a brave face’, ‘talk face to face’ all ways we deliver our messages. Our face can be under lots of stress as a result of that. We hold our emotions there but also face can be affected by the profession we do.

For example teachers, speakers, actors will usually have quite tense face muscles especially around the jaw. Lack of sleep will affect our face, tension in shoulders or neck will definitely leave the mark on the face. Headaches both chronic and occasional will tense the fascia, creating even more pressure hence more headaches. We could go on and on.

There is also touch element in it which we all need so much. We know that massage is hugely popular in the spa and there is a reason for it. People are craving connection. They crave the power of touch.

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Why is National Spa Week so important for our Industry?


If we want our industry to grow it is imperative that we make the public understand the many benefits of regular spa attendance. It is easy when you work in the industry, living and breathing your area of expertise, to assume that everyone magically knows the benefits too. That’s why everyone is coming to spas already right?


To date, only 5% of the UK regularly have spa treatments. That’s not to say more people aren’t occasionally visiting a spa, as a treat or for a special occasion but the operative word here is ‘REGULARLY’.

You wouldn’t go to a gym for a one-hour workout, only twice a year and expect to be two stone lighter with a beautifully toned body (we wish). In the same way, your clients can’t expect to receive long lasting benefits from visiting a spa only twice a year.

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Work, Work, Work

We’re over two thirds through 2017, which means it’s time for us to start thinking about our marketing for the rest of the year. It’s time to plan, ready to maximise one of the busiest times of the year, you know what’s coming…. Yes, I apologise now, we’re talking Christmas.

How’s your marketing plan looking? Are you organised from September onwards? If not, or if you are simply looking for extra ideas to include within your current plan, then we have some tips and ideas for you here.

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Let’s break it down month by month:

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Meet the National Spa Week Sponsors

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Groupon is one of our valued sponsors of National Spa Week 2017. Ross Tulloch, Vice President of National Partnerships at Groupon UK tells us why it was important for them to get behind National Spa Week. 

“Groupon is proud to co-sponsor National Spa Week 2017. We work with hundreds of spas across the UK and pride ourselves on building positive, long-lasting relationships with businesses looking to attract new and loyal customers. National Spa Week give us the opportunity to show our continued commitment to the industry while also helping to raise public awareness about the benefits regular spa attendance can offer” 

Groupon will be providing some exciting additional incentives for every spa that signs up to take part in National Spa week. Watch out for more details in next months Spa Voice!

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Nails for this Season

Nails are currently a big thing! They are also a popular addition to spa days, so it’s good for us to be aware of current trends and demands. 

We all like to have lovely looking, soft, summer feet, and the industry is seeing a growing demand for results-driven treatments. Treatments such as Callus Peels are very popular and also make a simple upgrade to any pedicure. These treatments generally include the application of patches to the feet to deeply exfoliate using Salicylic acid. 

If we think of trends this year, it’s been all about mermaids and unicorns, with that come to the shimmery metallic colours, glitters and summer brights, which are all causing a big stir. At the forefront of the summer, brights are bolder colours such as yellows, oranges, blues and greens. 

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A podiatrist with an expert-led hand and foot range of products, Margaret Dabbs has been dubbed ‘Britain’s Queen of fabulous feet’. Margaret and her team have a regular presence at the UK Spa Association events, so we thought we’d take a look at the range of offerings during this season’s demands. With Margaret’s extensive knowledge, the pedicure treatments and products are very results-driven, giving a perfect, smooth, finish that leaves clients wowed. 

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Cool Down Spa treatments

So, how “hot” is your spa? Are you running with the latest trends and technologies to help your guests to cool down? 

August is the month where the kids are off school, and thousands of your frazzled clients are trying to keep them occupied whilst enjoying the summer heat. Want an offering to help keep those parents cool and calm? 

Then look no further than the use of flotation tanks to aid their quality of sleep during these summer months. 

This unique approach to health and well-being allows your client to enter a state of soothing tranquillity. Floatation tanks have proven to be one of the most effective ways to enhance mood. This is due to the increased levels of dopamine and endorphins during a treatment, leaving clients with less physical pain and a heightened sense of happiness! 

Your clients will benefit from the use additional mineral salts, allowing them to feel feather light for days to come. 

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Are you ready for this increasingly popular trend?

It is the beginning of the summer holidays and the Brooks family are planning their summer holiday. Dad works as a plumber seven days a week on call 24 hours, and mum works as a part time medical receptionist. The weekends are taken up with weekend activities for the children.

Mum and dad are exhausted and really could do with a spa holiday like they used to have before they were married and the family came along, however, how would they be able to have great spa treatments without the children’s constant demands?

The amazing thing about today's industry is that spas, hotels country houses and urban spas from one end of the country to the other and world wide have woken up to the needs of family orientated spas. Many spas world wide now offer family spa facilities with suitable treatments for teenagers, children’s clubs where an area is provided to entertain the children and supervised professional childminders, and even for young babies and toddlers there are crèches. That way mum and dad can have that amazing, relaxing wellness spa treatment experience in peace.

When considering family spa days in your establishment, it is important to bear in mind that you may need to ensure it meets the legal regulations of your premises, including health and safety and public liability insurance. If dealing with minors make sure you meet all the requirements. Remember also to consider your other clients and their needs so it may be something you have once a month or every other month.

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SOFRI Energy Cosmetics is a perfect combination of cosmeceutical products with a holistic concept of Colour Energy.

SOFRI has discovered the beautifying, energising effects of colours on body, mind and spirit for holistic cosmetology, and building on from that has created a unique care system of 7 colours based on chakra teachings.

The Colour Energy concept by SOFRI not only touches and beautifies your skin, but also the very core of you. Premium quality nourishing compositions use colour energy against emotional stress, release blockages, increase energy levels and your zest for life.

Chakra teachings observe and understand the individual holistically – physiologically, psychologically and energetically. If there is disharmony in chakras (energy centres along the centre axis of the body), this is usually evident on skin. Here, colours are able to balance out these energy deficits in the chakras.

The products are combined with each other in a colour mosaic – to match your individual treatment requirements.

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Sneak behind the scenes


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Sunshine and cupcakes at the Lifehouse Spa & Hotel Summer Networking Event - July 5th 2017

What a fantastic event today has been! For the first time ever the networking event was officially sold out, although we worked hard to fit everyone in. We couldn't have wished for better weather and as a result most of the networking took place outside - overlooking the stunning lakes and gardens surrounding the equally spectacular and award winning Lifehouse Spa itself.


Located in Thorpe-le-Soken, Essex, 10 minutes’ drive from the pretty beach town of Frinton-on-sea, the Lifehouse Spa & Hotel is an exciting, contemporary health spa, offering a unique, life-enriching experience, tailor-made for every guest. They were perfect hosts and spoiled us with divine cuisine including some scrumptious cupcakes!



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Fun and Education at the UKSA Networking Events...

27th April saw the UK Spa Association networking event at Wyboston Lakes.

There were two educational talks, plus spa tours, lunch and networking. It was a fantastic day with a great turn out of approximately 150 spa professionals. 

We would like to thank our sponsors: Thalgo, Aromatherapy Associates, Groupon, Voya, Margaret Dabbs, Nannic, Beauty UK, and Bioeffect.

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If you'd like to join us at the next events. We will be at Beauty UK show at the Birmingham NEC 21st and 22nd May, then Lifehouse Spa in Essex on the 5th July.

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April 7th: World Health Day. Let's Talk.

The 7th April is World Health Day. Being in the spa, health and wellness industry, it's good time for us to talk.

A time for us to give advice on health and wellbeing. Could we use the knowledge of experts within our spa to share tips and information? Or perhaps we just want to share a quote or blog post on World Health Day.

Quite often, we can all get caught up in a busy world. Working, looking after others, being available to demanding technologies, and so on. Time passes and we may not notice that we've not been giving as much care and time for ourselves. It can be hard work trying to find time to switch off, take time out, time for exercise, to get out in the open, and prepare healthy foods. Plus, the pressure to do all this may feel strong. Being in the health and wellness industry, we probably have more knowledge and experience on ways to work on this. This is where we can share with our audience on World Health Day.

The theme for World Health Day this year is depression. 'A common mental disorder that is increasing worldwide. Between 1990 and 2013, the number of people suffering from depression and/or anxiety increased by nearly 50%. Close to 10% of the world’s population is affected by one or both of these conditions. Depression increases the risk of other noncommunicable diseases, such as diabetes and cardiovascular disease. Yet, it is also something that can be prevented and treated.' (


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National Spa Week 2017 - We’re All In This Together!

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Following the monumental success of National Spa Week 2016, where over 300 spa’s and salons joined forces to provide introductory offers on treatments to support the week long consumer campaign, we are delighted to announce some exciting news for 2017. 

This year National Spa Week has the backing of two major sponsors. This means the campaign, that will run from the 30th October – 5th November, is set to be bigger than ever before. The target for 2017 is to get over 1000 UK spas and salons involved. 

Lisa Barden, UK Spa Association Board Member for National Spa Week said, “We are extremely proud and excited to confirm the two UKSA preferred suppliers as Aromatherapy Associates, and new comers to the UK Spa Association, Groupon, as sponsors of the week. It means our consumer campaign affords us boundless opportunities if all the UK salons & spas support our efforts” 

National Spa Week is the annual flagship PR and Communications event run by the UK Spa Association (UKSA), the official not for profit trade body for the UK spa industry. 

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Ayurvedic spas: Preventative wellness for a healthy lifestyle

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A course of Ayurveda - an ancient Indian therapy - at a western spa - could be a welcome antidote to a stress-filled life, but how can operators authentically integrate the traditional health system whilst still maintaining their bottom line? 

There was a time when you had to go to India or Sri Lanka for serious Ayurvedic treatment. These days it’s possible to experience it much closer to home.

This 5,000-year-old philosophy addresses the question of how to live in harmony with yourself and with nature, using massage, nutrition, yoga, breathing techniques, meditation and aroma to preserve health and treat illness naturally. At the heart of Ayurveda is panchakarma, the classical way to detox the body, carried out using a mix of hands-on therapies, plant medicines and the application of steam, oils and purgatives to cleanse the system of toxic “ama”. Ayurvedic followers widely believe clearing out this old matter can remove the cause of illness and will improve anyone’s general sense of wellbeing.

There are plenty of five-star hotels with a spa which have an Ayurvedic treatment or two on their menu; some even have an Ayurvedic doctor on the staff. But that is very different from carrying the Ayurvedic theme into every aspect of their operation, and so it is important the spa has a good idea of what level they want to offer their Ayurvedic concept at the out-set, Ayurveda at its heart also offers spiritual approach to balancing health. As modern life drives people to seek alternative well-being solutions, we are experiencing a new emphasis on meeting the spiritual needs of clients and Ayurveda offers procedures and protocols designed to ensure businesses capitalise on this, including time for reflection, listening, appreciation and creativity of the well-being programme. 

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Creating a Successful Spa Brand and the Importance of a USP

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Your brand is everything. It’s what the business is about and how it’s recognised, but not everyone thinks about or creates a brand within the business. Quite often people tend to open a business, get a nice logo and that’s it – they don’t consistently follow the brand through.

Why is brand so important?

When you think of companies like Apple and McDonalds you immediately have an idea of the colours they use, what their advertising is like and the sort of service you’ll receive. You have a preconception of what to expect – how powerful is that!

A customer should see your spa name and instantly have a feeling of what you’re about. This is created by many things: the customer journey, theme, the consistent message conveyed – i.e. how you speak on social media, your website, advertising – and more.

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Merry Christmas and a Happy New Year!

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We would like to take this opportunity to thank you for your support throughout 2016.

We've had a fantastic year within the UK Spa Association with record growth numbers for National Spa Week, growing numbers in memberships, fantastic events, and an increasing extended support in the industry. It's been a complete pleasure to meet and work with many new faces and see the response from work the UK Spa Association is achieving. We couldn't have done this without you, so thank you. 

We wish you a lovely Christmas, an enjoyable New Year, and happy and healthy 2017.


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Leading Spa Directors discuss industry issues

On Tuesday 6th December the final Spa Director Assembly of 2016 took place. 

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This quarterly forum, organised by the UK Spa Association, brings together leading Spa and Salon Operators from in and around London to share, discuss and support one another. Sally Pedder, Spa Director at the Dorchester Spa, Park Lane kindly hosted this event in her Spatisserie. This stunning venue made for a wonderful evening where 17 Operators from Spas such as the Four Seasons, Cafe Royal, Bhuti, Mandara Spa and Chuaun Spa discussed a range of topics.

It was discussed how the industry can better work with colleges, plus instil confidence in students and give insight in the spa world to boost passion for this area of the industry. Discussions continued on how we can support our teams further with training and treatment scheduling, also a process for new employees joining the team and rotas to boost morale.

The next Spa Director Assembly will take place on 1st March 2017, for more information please contact Helena Field, General Manager of the UK Spa Association at .

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Spa Life – The UK Spa Industry at its best!

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Spa Life 2016 was a wonderful, engaging, fun, insightful and educational event. The format of this year’s event was the most effective to date and drew the largest crowd of Spa professionals so far. It was great to see so many of our members in attendance throughout the two days.

On day one the large boardroom of the Telford International Centre was buzzing with lots of productive conversations during the networking meetings. The UK Spa Association had the pleasure of meeting with 15 Operators during this session including The Dorchester, The Spa at Cameron House, Hoar Cross Hall, Weavers House Spa, Spa Sirene and Dormy House Hotel & Spa to name a few.

After a quick change of clothes into our glad rags, we joined 500 industry peers for the drinks reception followed by the stunning Gala Dinner. The Good Spa Guide Awards took place throughout the dinner hosted by the charismatic Pete Cohen. Lots of deserving spas received awards as recognition for the quality of their product, their excellent staff, service and innovation. The food was absolutely delicious and a great night was had by all!

Day two of Spa Life was an opportunity to participate in the conference programme. Speakers and topics representing many sectors of the Spa Industry were available including, Tracey Stapleton from The Spa PR Company discussed how social spas are winning the day, Liz Holmes of Commercial Spa Strategies with Abi Wright founder of Spa Breaks discussed on-line marketing strategies for digital savvy spas. Yvonne Huxley of Derby University and Claire Rowland from Q Hotels discussed the ABC of KPIs. Twelve talks took place and were very well attended.

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National Spa Week a huge success!

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We would like to extend our thanks to you for taking part in National Spa Week.

It was a fantastic turnout with over 300 spas and salons nationwide registered and taking part to promote well-being and the benefits of spa and spa treatments. We were proud to be a part of this fast growing event that will support and grow our industry.

The event was also in partnership with Macmillan Cancer support and donations have started coming through. 

Did you know? If each registered spa/salon donated just £32, we will have managed to raise an incredible £10,000 for Macmillan Cancer Support. This would be a fantastic achievement for the industry and for a cause that I'm sure we'll agree means for much.

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